From design to delivery, products to packaging, these FAQs about our services should help you. If you’re struggling to find what you are looking for, please feel free to contact us, we will be happy to help!
I’m not sure what I want, or how to place an order?
We are constantly working to make our website more user friendly and appreciate that some users may find our terminology confusing.
If you are unsure as to what you need to do to upload an image, or what print media to use, please contact us and we will be happy to walk you through the process.
How do I view/update my account and order details?
Use the My Account area to review previous orders, update your addresses and change your password.
What image file formats do you need?
The website supports JPEG images, but we accept can accept JPG, PNG, TIFF and PSD file formats via email.
Do you review the images before you print them?
Yes! Our online tools check to ensure that uploaded images conform to our basic requirements. The we manually review each image to ensure it is of sufficient quality to meet any specific print requirements. If we have any concerns, we will contact you to discuss appropriate solutions.
When can I expect my order to be delivered?
We usually dispatch standard prints within 48 hours. Bespoke or larger orders may take longer subject to the additional craftsmanship required.
If you have any specific deadlines to meet then please contact us so that we may work with you in meeting them.
I am unhappy with my purchase, what should I do?
We work hard to make sure you order is produced to the highest standards. In the unlikely event that you are not satisfied with your order, please contact us to explain the issue an we will do our best to resolve it to your complete satisfaction.